Disruption of web server related services on May 21 and Launcher issues

On May 21, 2013, our web servers came under unusually heavy load which resulted in connection issues for all associated services that rely on the web servers, such as the EVE Launcher and the client repair tool. Our engineers have been investigating the issue with top priority and when this was written the investigation remains underway and will continue until the problem has been identified and services have been fully restored.

On May 21 we also deployed EVE Online: Retribution 1.2.4 and the new EVE Launcher. These deployments are not believed to have caused the underlying problem but are believed to have affected its manifestation. Updating the Launcher or the client requires connecting to our currently overloaded web servers and as a result, EVE Online players may not be able to either properly update your EVE Online client, the EVE Launcher, or connect properly to the Tranquility server to play EVE Online.

For anyone experiencing any of the above issues we would like to point out to this thread for further explanations and potential workarounds.

We sincerely apologize for any inconveniences caused by these unexpected server issues.

 

Update on 20:47 UTC, May 21
The web server issues are fixed and the EVE Laucher should be able to properly update and connect to Tranquility again.

Disruption of web server related services on May 21 and Launcher issues

On May 21, 2013, our web servers came under unusually heavy load which resulted in connection issues for all associated services that rely on the web servers, such as the EVE Launcher and the client repair tool. Our engineers have been investigating the issue with top priority and when this was written the investigation remains underway and will continue until the problem has been identified and services have been fully restored.

On May 21 we also deployed EVE Online: Retribution 1.2.4 and the new EVE Launcher. These deployments are not believed to have caused the underlying problem but are believed to have affected its manifestation. Updating the Launcher or the client requires connecting to our currently overloaded web servers and as a result, EVE Online players may not be able to either properly update your EVE Online client, the EVE Launcher, or connect properly to the Tranquility server to play EVE Online.

For anyone experiencing any of the above issues we would like to point out to this thread for further explanations and potential workarounds.

We sincerely apologize for any inconveniences caused by these unexpected server issues.

 

Update on 20:47 UTC, May 21
The web server issues are fixed and the EVE Laucher should be able to properly update and connect to Tranquility again.

Reinventing the Radial Menu for Odyssey

Hello pilots.

My name is CCP Sharq and I‘m a UI designer for EVE Online. I‘m a part of Team Pony Express, that focuses on User Experience for EVE Online.

When looking at and playing EVE one day, looking for what to tackle next for our team, we noticed that the left mouse button is more or less underutilized when interacting with the client. Primary interaction pattern with objects in EVE are through a cascaded contextual menu that is better known to you the players as the “Right Click Menu“. That menu has been bloated with options and submenus upon submenus for the last 10 years and is often hard to find what you’re looking for and navigate to it without doing a lot of reading. The Contextual menu for a ship in your hangar lists out 20 options or more in some cases!

Found this in the backyard…               

When researching alternatives to Right Click as a primary interaction, we remembered the Radial Menu that’s available when flying around in space. That control was implemented a long time ago and hasn’t received any love since then so it was time for giving it a second chance. In fact the radial menu UI pattern is going through a bit of a renaissance these days due to touch screen interfaces and it is becoming the weapon of choice for many UI developers both for touch and mouse input interfaces. This fitted perfectly to the plan; We had found our silver bullet.

Prototype, best type

The development of the radial menu was done using rapid prototyping, working closely with UI programmer CCP Karkur. We made a crude radial menu, just to get the look and feel right and then we put it through numerous iterations, mercilessly throwing out ideas that didn’t feel right, and trying out all sorts of different things to tackle the issues we encountered (and sometimes to create new ones). We went through this process without creating any client-quality code so as to keep progress fast. Later we User-tested a more complete version of the menu internally and also at EVE Fanfest, from that process we steadily ironed out kinks and optimized the experience.

How it works

To call up the radial menu you need to hold down the left mouse button on an item for a moment like on the original Action Menu. That works on brackets in space, the overview and on your Targets.

Different from the old radial menu, there is no need to hit the little button to trigger options, with the menu open the screen is divided into segments allowing for quicker interactions using gestures. Your commands can now be made quicker than through the old radial menu or the Right Click menu.

 

Designing the radial menu using only 8 slices is constraining, yet liberating. We went through numerous iterations on the layout schema and ended up with something we were happy with.

  • Primary actions are at the 12 o’clock position in the menu. Primary actions are actions we feel are most used or unique to a particular type of object. Some examples:

o   Jump for Star gates

o   Board for Ships (in space)

o   Dock for Stations

o   Open Cargo for Containers

You get the picture.

  • Targeting is always at the 6 o’clock position. That allows us to keep that consistent across the board. We tried having it as the primary actions for some things, like ships, and then it had to be elsewhere for items with other primary actions. It became messy pretty quick.
  • Show Info is always on the 9 o’clock position for a quick access to vital info.
     
  • Plus / More options are at 3 o’clock. There are options like Bookmark and Look at. We made a conscious decision on not going all in on migrating ALL THE OPTIONS into that submenu, some things are better left in right click menu.
     
  • Navigation options are placed on the 45 degree axis; Align, Warp To, Keep at Range and Orbit. The range of these options depends on the distance of the mouse pointer from the center of the menu. So all ranges can be set in a single motion, their placement is deliberate to minimize errors.

Radial menu beyond Odyssey

The idea is to implement the radial menu in more places if you guys like it and will use it. Examples: When using the inventory, interacting with your ship in the hangar even for options on your weapons in the ship HUD.

We have also been playing around with a different radial menu to use for navigating celestials within your current system instead of the deep, deep right-click in space menu. Let’s see if we get around doing that.

Just go to Singularity and test the radial menu out!

… And one more thing, Fly safe!

 

CCP Sharq

 

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EVE Launcher deployment on May 21st

Rejoice Capsuleers as the EVE Launcher will be upgraded with new features on May 21, 2013.

This update will be performed automatically as soon as you start your current EVE Launcher. The main change is a new and improved landing page; you will now log into EVE Online using our SSO (single sign on) service.

We’ve also included a new self-update mechanism in the EVE Launcher, which will make the update process for the EVE Launcher itself more reliable and allow us to deploy more updates as we work on improving the flow into the game.

In addition to these features, we’ve worked on a new version for the Mac which should also be deployed soon, which brings much closer parity between the Windows and Mac EVE Launchers, with a new embedded browser and low level tweaks to the EVE Launcher.

We welcome all constructive feedback in the related forum feedback thread.

EVE Launcher deployment on May 21st

Rejoice Capsuleers as the EVE Launcher will be upgraded with new features on May 21, 2013.

This update will be performed automatically as soon as you start your current EVE Launcher. The main change is a new and improved landing page; you will now log into EVE Online using our SSO (single sign on) service.

We’ve also included a new self-update mechanism in the EVE Launcher, which will make the update process for the EVE Launcher itself more reliable and allow us to deploy more updates as we work on improving the flow into the game.

In addition to these features, we’ve worked on a new version for the Mac which should also be deployed soon, which brings much closer parity between the Windows and Mac EVE Launchers, with a new embedded browser and low level tweaks to the EVE Launcher.

We welcome all constructive feedback in the related forum feedback thread.